New Zealand Shipping/Delivery
Generally, orders placed with us will leave our warehouse within one business day, however occasionally, due to unforeseen circumstances, an order will take up to three days to ship. If there is any delay longer than this we will be sure to contact you and let you know when your item will be shipped.
Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available to us.
Generally we will ship all orders via Post Haste, however we reserve the right to use any carrier. Cobalt Heights offers two types of delivery services throughout New Zealand for your convenience.
New Zealand Shipping
All orders shipped to a New Zealand postal address will include free shipping.
All orders shipped to an Australian postal address will be shipped at a flat rate of $7 per order.
If you are outside of New Zealand and wish to order from Cobal Heights please contact us for a shipping quote.
Damages & Exchanges
Please check our Returns Policy
Your Notes to Courier Drivers
Cobalt Heights will forward any delivery messages we receive to the Courier Driver on the delivery notes. However Cobalt Heights cannot guarantee that the drivers will action the written requests as we do not directly control these areas of the delivery chain and is therefore beyond our control.
Rural deliveries may take longer to be delivered.
Please make sure you check your shipping address carefully as orders are printed out and sent using the details the customer has entered in.
For more detailed information on our shipping rules, please refer to our Terms and Conditions page.
Within 7 Days
Unopened items may be returned within seven days of receipt of your order (as recorded by the courier) to Cobalt Heights if it is still be in the original packaging. It can be exchanged for another product or, under special circumstances, a full refund. That decision will be made by Cobalt Heights. Only items purchased from Cobalt Heights will be eligible for return.
Before sending the item back to Cobalt Heights you need contact us first to receive your special Return Code.
Please note: No refunds will be processed without the special return code. Please make sure you package the goods for exchange carefully to ensure that they arrive in "as new" condition. Items that cannot be resold will not be exchanged or refunded.
Consumers Guarantee Act
We will meet our obligations under the Consumer Guarantees Act. This means that any items that are returned more than seven (7) days after delivery and/or are unable to be resold "as new" will not be exchanged or a refund issued. Under the Consumer Guarantees Act, we are not obligated to refund items unless they are defective or damaged.
Refund of Shipping Costs
Please note we will only refund shipping costs if the return is a result of our error or if the goods were damaged upon your receipt. A full refund will be given in this instance. If you are returning the goods because of an error in ordering or the item is no longer required, then the shipping fee is non refundable.
If the product you purchased has a manufacturers fault, once we receive it back from you we will send it immediately to the manufacturers for them to assess and replace/refund where appropriate. Cobalt Heights maintains the right to choose between refund, repair or replacement as stipulated in the Consumers Guarantees Act. One of our Customer Services Team will discuss with you the correct procedure prior to accepting a faulty item back.
This must be within fourteen (14) days of receiving your order.
Before you return any goods to us for exchange or refund, please contact our us first so we can try to resolve the issue as this may save you unnecessary shipping costs. When you call us you will be given a special return code. Please ensure that this code is with the returned goods as they will not be accepted without this return code.
Phone: Rotorua 027 3370889
* Please ensure that you enclose your proof of purchase (receipt or packing slip) and return code with your return goods.
**Please ensure that all goods are wrapped securely, appropriately so as to arrive back to us undamaged. Goods that are unable to be resold will not be exchanged.
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation: